Returns & Refunds Policy

Return Policy

We accept returns within 7 days of delivery for most items. To be eligible for a return, your item must be:

• In the same condition as received
• In the original packaging
• With all tags and labels attached
• With proof of purchase

Non-Returnable Items

The following items are not eligible for returns:

• Custom or personalized items
• Items marked as "Final Sale"
• Items that have been used or damaged
• Items without original packaging
• Items purchased more than 7 days ago

Return Process

To initiate a return:

1. Contact our customer service team
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Package the item securely with all original packaging
5. Ship the item using the provided shipping label

Refund Process

Once we receive your return:

• We will inspect the item within 2-3 business days
• If approved, your refund will be processed
• Refunds are issued to the original payment method
• It will be credited within 7-10 business days
• You will receive an email confirmation

Shipping Costs

Return shipping costs are covered by us.

Damaged goods / Pilferage

Please do not accept the package if there are any signs of tampering with the package or repacking. You can always reject it and we will get back the package as-is condition. Once the package is returned we will issue you a refund the amount will automatically be credited to your credit card or the original method of payment, within 7 working days.
If the packaging is perfect but still after opening the package, you find any particular product missing or the product is damaged because of poor handling, do not panic. Please write to us at returns@craftisque.com within a span of 2 days from the day of attempted delivery. We will confirm with the delivery partner and once your return is approved and received by us, either your refund will be processed, and the amount will automatically be credited to your credit card or the original method of payment, within 7 working days or the replacement will be delivered within 7-8 working days. you can request the return within 7 days of purchase

Contact Us

For any questions about returns or refunds, please contact our customer service team at returns@craftisque.com.